Playground Quality and Contracts Manager (South)

  • Office based in Thornbury, South Gloucestershire and on-site across the South of the UK. Home office ideal location: M4 corridor
  • £25,000 - £30,000 (Scope to develop role further based on skill set)
  • Full-Time, Permanent

Do you want to work for a creative, fun and family owned and run business? Pentagon Play specialises in helping schools/nurseries to develop their outdoor learning environments. We are a growing company and the current market leaders in the school and nursery playground design. We are a modern, exciting and fast-growing business in South Gloucestershire. We take a consultative approach to working with our customers to provide curriculum-based outdoor play solutions.

We have worked hard to build a fantastic team and we truly believe in a hardworking and an enjoyable workplace. Our ‘Rules of Play’ ensure we respect one another, feeling empowered to develop to our potential. We have an exciting new opportunity to become a part of our existing Operations team. We have created the role of Playground Quality Control and Contracts Manager to ensure we continue to deliver exceptional customer service throughout the customer journey.


What the job entails?

The role is to work within the Operations team, under the careful direction of the Operations Manager. You predominantly will be responsible for checking the quality of our installations and products before, during and after the installation. This role is both office-based (approx. 2 days) and site-based (approx. 3 days).

We cover the South of the UK, from Birmingham down to Cornwall, therefore, you will be required to stay away 2 – 3 nights of the week. You will become the key link between the rest of our Operations team and our onsite installation teams.


Roles and Responsibilities

You will be fully supported with the appropriate training given, to fulfil the following tasks:

  • Train new and existing installation teams to ensure they deliver the Pentagon Play Standard across the board
  • Professionally represent Pentagon Play at contract meetings ahead of installations and on-site at project commencement
  • Produce relevant Risk and Method Statements
  • Identify any issues on site and feel empowered to rectify those with sensible solutions
  • Improve cost control within the department by analysing data and running reports
  • Become a key point of contact for our existing sub-contractors
  • Communicate well with Senior and Lower level school management alongside install teams
  • Liaising with other departments to ensure exceptional customer service is maintained


Who are we looking for?

Ultimately, we are looking for friendly and approachable team member, who is a confident communicator and proactive and positive in their approach to work. We require someone with practical skills who has previously worked on a site. We would love someone who enjoys a healthy lifestyle and already has an empathy for children and their outdoor learning.

You will need to be:

  • A great communicator
  • Persuasive and able to manage and lead others
  • Able to deliver high standards of workmanship and ensure attention to detail
  • Excellent at managing your own time
  • A natural at planning and organising
  • Good with figures and install-related calculations
  • Independent and self-driven but great at collaborating
  • Resourceful and determined
  • A problem-solver who shows initiative
  • Technically-minded and computer literate
  • Able to builds relationships and be customer focused
  • A team player and compassionate
  • Leading a healthy lifestyle and have an enthusiasm for play! This role will require you to work on smoke free sites and our office is a smoke free zone


Essential Skills:

  • You will have a strong knowledge of the playground safety standards, BSEN1176 and BSEN1177
  • You will require prior experience of playground equipment and surfacing installation (artificial grass, Wetpour, Rubber Mulch) and/or design
  • You must have a knowledge of general carpentry and ground preparations
  • You must have good administrative skills and be competent at Microsoft Office, whilst being fluent in written and verbal English
  • You need to have experience of working as part of a team as well as having an ability to lead
  • You will have experience of producing Risk and Method Statements


Desirable skills:

  • Knowledge of schools and nursery environments
  • Previous experience as a Health and Safety Officer
  • Strong and adaptable customer service skills
  • Have a keen eye for detail and pride themselves on high standards
  • Project management awareness or skills
  • Experience using a Customer Relationship Management (CRM) system
  • Ability to multitask effectively and prioritise under pressure
  • Be able to self-manage own diary


What can we offer?

In return for all your hard work and commitment, you will be paid an annual salary of £25,000 - £30,000 (dependent on experience). You will be permanently contracted to work 37.5 hours a week. Flexible working will be required. You will have 32 days of paid holiday (including bank holidays and Christmas shutdown). After 6 months, you will be eligible for the company bonus. Get it right, and you’ll be an invaluable member of the team and be rewarded as one. We pride ourselves on supporting your continued professional development and will invest accordingly. You will be provided with a company laptop, phone and home office set up (if required). You will have the option for a company car or the ability to claim mileage on a suitable personal car.


Please apply via Indeed or by sending your CV and covering letter to with the job title as the email subject.

Closing date Wednesday 9th of January  2019. 

Please do feel free to send in your applications over the Christmas period. We will be reviewing all applications from the week commencing the 9th of January and will begin the interview process listed below. 


The Interview Process: 

Stage 1: Telephone Interview
Stage 2: Face to face Interview
Stage 3: Trial Day
Stage 4: Final interview





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