Shanice Walters is the Head of Business Improvement at Pentagon Play, where she plays a key role in streamlining internal processes, driving innovation, and ensuring the business continues to evolve and grow. With a sharp eye for detail and a passion for positive change, Shanice is always looking for new ways to help the company run more efficiently while keeping its child-first values at heart.
Her role bridges strategy and operations, enabling teams across the business to deliver outstanding results for schools and nurseries across the UK. Whether she’s enhancing workflows, developing new systems or improving communications, Shanice thrives on making things better, for colleagues and customers alike.
Expertise & Qualifications
- Head of Business Improvement at Pentagon Play
- Experienced in process improvement, operations and strategic development
- Passionate about enhancing business efficiency and team culture
- Committed to supporting teams that deliver incredible playground projects
A Bit About Me!
I grew up in Newcastle-under-Lyme and spent most of my childhood dreaming up wild and wonderful careers. One day I wanted to be a singer (despite not being able to sing), the next a police officer, then an actress, a rock climber, and even a lawyer, all inspired by whatever I was watching on TV at the time! It makes sense that English was always my favourite subject; I loved writing stories and letting my imagination run wild.
That creativity stuck with me, and now I get to channel it into improving the way our business works. The fact that everything we do at Pentagon Play helps children enjoy school and outdoor learning even more really makes it all worthwhile.
When I’m not working, you’ll almost always find me with my dog, whether we’re going for long walks, sniffing out new toys or making a pit stop for a Starbucks Pup Cup (if my slippers haven’t mysteriously disappeared that day!). On the rare occasions we’re apart, I’ll be at a festival, dancing the night away and showing off my secret party trick: rolling my belly like a belly dancer!
My Work at Pentagon Play
In my role, I focus on improving the way we work across the company, from internal systems and processes to team collaboration and customer experience. It’s about making sure we stay one step ahead and that every department has the tools they need to do their job brilliantly. I love being part of a business that genuinely makes a difference in children’s lives while also constantly challenging itself to improve.
Contact Shanice Walters
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/shanice-walters/
